Terms and Conditions

1. Introduction

Welcome to Deepam Cabs. These Terms and Conditions ("Terms") govern your access to and use of our website, booking tools, customer portal, AI assistant, WhatsApp channels and cab booking services (collectively, the "Services").

By accessing our website, searching for fares, submitting a booking, using My Bookings, chatting with our AI assistant, or otherwise using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

Deepam Cabs is a Bengaluru-based taxi and cab operator. We arrange point-to-point and packaged cab services including airport transfers, local rides, outstation trips and hourly packages, primarily in and from Bengaluru, Karnataka, India.

These Terms are intended to comply with generally applicable Indian law, including the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection Act, 2019, where applicable to your booking as a consumer.

2. Definitions

• "Deepam Cabs", "we", "us", "our": the operator of deepamcabs.com and related booking services, with registered office at 270/4, 8th A Main Rd, Krishna Reddy Layout, Bommanahalli, Bengaluru, Karnataka 560068, India.
• "You", "Customer", "User": any person who visits our website or uses our Services to search fares, make a booking, submit an enquiry or communicate with us.
• "Booking": a confirmed reservation created through our systems after you complete the booking flow and receive a booking reference (order ID).
• "Enquiry": a request for assistance or a trip that is not yet confirmed as a Booking, including international travel enquiries.
• "Driver": a driver or vehicle partner assigned by Deepam Cabs to perform a booked trip.
• "Quoted fare": the fare amount displayed to you at the time of vehicle selection and checkout, before the trip begins.

3. Eligibility and Verification

• You must be at least 18 years of age, or use the Services with the consent and supervision of a parent or legal guardian, and must have the legal capacity to enter into a binding contract under applicable Indian law.
• For online bookings on deepamcabs.com, Indian mobile numbers are verified using a one-time password (OTP) sent via SMS and/or WhatsApp before a booking is confirmed.
• You agree to provide accurate name, contact number, email (where requested), pickup/drop details and any other information required to fulfil your trip.
• You are responsible for maintaining the confidentiality of OTP codes and for all activity conducted using your verified mobile number on our platform.
• We may refuse or cancel a booking if verification fails, information appears fraudulent, or we reasonably believe the booking violates these Terms or applicable law.

4. Our Services

Through deepamcabs.com and related channels, we offer cab booking services including, without limitation:

• Airport transfers: pickup from Kempegowda International Airport (BLR), drop to the airport, and airport round trips.
• Outstation cabs: one-way and round-trip intercity travel from Bengaluru, including multi-stop routes where available.
• Local cabs: point-to-point rides within Bengaluru.
• Hourly / package cabs: local sightseeing and hourly rental packages with defined inclusions.
• Corporate and special enquiries: handled through dedicated enquiry forms or our support team.

Vehicle categories (for example Mini, Sedan, SUV), AC and Non-AC options, and availability may vary by route, date and fleet availability. Displayed options at fare search represent what is available at that time and are not guaranteed until a booking is confirmed.

Deepam Cabs acts as a cab service provider arranging transportation through its registered driver network. Unless expressly stated otherwise for a specific corporate contract, we do not act as a mere aggregator listing third-party operators for your trip.

5. Booking Process

5.1 How booking works

1. You enter trip details (locations, dates, times, trip type) on our website.
2. We calculate and display estimated fares based on our pricing rules, route distance and selected vehicle category.
3. You select a vehicle and fare type (AC or Non-AC, where applicable).
4. You verify your mobile number via OTP (for Indian numbers) or submit an international enquiry (see Section 9).
5. You provide customer details and confirm the booking.
6. Upon successful confirmation, you receive a booking reference (order ID) and service communications as applicable.

5.2 Booking confirmation

• A trip is confirmed only when our system returns a successful booking response with an order/booking reference.
• Fare search results, saved browser drafts, AI chat quotes and provisional selections do not by themselves create a binding booking.
• We will endeavour to assign a suitable driver and vehicle for your confirmed booking. Driver details may be communicated before pickup through SMS, WhatsApp or phone.
• You must review booking details carefully before confirming. Contact support promptly if you notice an error.

5.3 My Bookings

The My Bookings customer portal allows you to view bookings associated with your verified mobile number, subject to our authentication rules. You are responsible for keeping your contact details current.

6. Fares, Quotes and Payment

6.1 Fare estimates

• Fares displayed on our website are estimates or quoted prices based on information you provide (locations, date/time, trip type, vehicle category, AC/Non-AC selection and applicable offers).
• Distance and route calculations may use third-party map services (including Google Maps). Actual road conditions, traffic, diversions, toll choices and stops may affect the final trip.
• Unless included in a specific package or offer, toll charges, parking fees, state border permits, driver allowance, night charges, waiting charges and similar extras may apply in addition to the quoted base fare (see Section 12).

6.2 No advance payment — pay the driver at trip end

This is a core part of how Deepam Cabs works. If anyone claiming to represent Deepam Cabs asks you for an advance, booking deposit or upfront fare transfer to a company account before your trip, please contact us immediately at 080 4684 4684 or support@deepamcabs.com.

• No advance to Deepam Cabs: we do not take advance payments, booking deposits, token amounts or upfront fare collection through our website, OTP checkout, phone booking or standard customer booking process.
• No online payment at checkout: deepamcabs.com does not have a payment gateway for trip fares. Confirming a booking does not charge your card, wallet or bank account.
• Pay the driver when the trip ends: the fare shown at booking (plus any agreed extras such as tolls, waiting or parking, where applicable) is payable directly to the assigned driver at the end of the trip.
• Accepted modes: cash or UPI to the driver, unless our support team confirms different written arrangements for a specific corporate or contracted account.
• You are responsible for paying the agreed fare and any applicable extras that were disclosed or reasonably incurred during the trip.
• We do not ask for credit/debit card numbers, UPI PINs or net-banking credentials during website booking or OTP verification.

6.3 Invoices and records

We may maintain internal records of quoted fares, booking references and payment status for accounting, support and dispute resolution. Corporate customers may receive invoices under separate agreed terms.

7. Your Responsibilities

You agree to:

• Provide accurate pickup and drop locations, dates, times, flight numbers (where requested for airport pickup) and contact information.
• Be ready at the agreed pickup time and location. Delays may result in waiting charges or trip cancellation per our policies.
• Ensure the number of passengers and luggage comply with the selected vehicle capacity. We may require a vehicle upgrade at additional cost if capacity is exceeded.
• Treat drivers and Deepam Cabs staff with respect and comply with applicable laws during the trip.
• Not use the Services for unlawful purposes, including transport of prohibited goods, harassment, fraud or impersonation.
• Not attempt to bypass OTP verification, fare systems, rate limits or security controls on our website or APIs.
• Supervise minors travelling with you. Child seats or special equipment may not be available unless pre-arranged with support.

8. Cancellations, Modifications and No-Shows

Cancellation, rescheduling, refund and no-show rules are set out in our separate Cancellation and Refund Policy, which forms part of these Terms by reference.

• Please notify us as early as possible if you need to cancel or change a booking.
• No cancellation charge applies if you cancel before the scheduled pickup or trip start time, including when a driver has already been assigned or is en route, as long as the trip has not started.
• You may reschedule pickup date or time without a separate reschedule fee at present, subject to vehicle availability; a change may affect the quoted fare.
• If you are not available at the pickup point, the booking may be treated as a no-show or cancelled without a separate no-show fee on standard bookings — see our Cancellation and Refund Policy for full details.
• Modifications to route or vehicle category are subject to availability and may affect the fare.

9. International Enquiries

If you do not have an Indian mobile number capable of receiving OTP on WhatsApp/SMS, our website may offer an international enquiry flow instead of instant online booking.

• Enquiry submission records your selected trip details, vehicle preference and quoted fare for our operations team to review.
• An enquiry is not a confirmed booking until Deepam Cabs explicitly confirms availability and final fare by email, phone or WhatsApp. Even after confirmation, standard customer bookings remain pay-at-trip-end to the driver (UPI or cash) — Deepam Cabs does not collect advance fare for these bookings.
• Quoted fares at enquiry stage remain subject to verification, currency of fuel/toll rates, and operational feasibility.
• We will use the contact details you provide to follow up on international enquiries.

10. Deepam AI Assistant

Our website may include an AI-powered assistant to help with fares, packages, booking status and support requests.

• The assistant provides automated responses and may use third-party AI infrastructure. It is not a human agent.
• AI-generated fares, answers and suggestions are for assistance only. Always confirm important details through official booking confirmation channels.
• Where enabled, the assistant may initiate OTP or booking-related actions only according to our implemented workflows and your explicit inputs.
• Do not share sensitive information unnecessarily in chat. See our Privacy Policy for how chat data is handled.

11. Trips, Drivers and Conduct

• Drivers assigned to your booking are part of the Deepam Cabs network and are expected to hold valid driving licences and applicable permits for the vehicle and route.
• Pickup times are estimates. Traffic, weather, airport delays, prior trips and other operational factors may affect arrival time. We are not liable for delays caused by factors outside our reasonable control.
• You must wear seat belts where fitted and follow driver safety instructions and applicable motor vehicle laws.
• Smoking, consumption of alcohol or illegal substances, and abusive behaviour in the vehicle are prohibited.
• Damage to the vehicle caused by customer negligence or misconduct may be charged to you.
• Pets may be allowed only with prior approval and at the driver's discretion, subject to cleanliness and safety requirements.

12. Additional Charges

Depending on your trip type and selections, the following may apply in addition to the base quoted fare unless explicitly included in your package or offer:

• Toll and interstate taxes: highway tolls, FASTag charges, state entry taxes and similar route-based fees.
• Parking charges: airport, railway station, hotel or municipal parking where incurred.
• Waiting charges: if the customer is delayed beyond the included free waiting period (common for airport pickup or hourly packages).
• Night charges: for trips starting or operating during defined night hours, where applicable.
• Extra kilometres or hours: for package trips exceeding included distance or duration.
• Additional stops: route deviations or extra pickup/drop points not included in the original booking.
• Driver allowance / bata: on certain outstation overnight routes, as per our tariff rules.

Where our booking flow allows you to opt in to toll-inclusive pricing, that selection will be recorded with your booking. Otherwise, tolls are typically payable separately as incurred.

13. Offers and Promotions

• From time to time we publish promotional fares, special airport offers, seasonal discounts and package deals on our website or landing pages.
• Each offer may have additional conditions (valid dates, routes, vehicle types, advance booking requirements, blackout periods). Those conditions apply in addition to these Terms.
• Offers cannot be combined unless explicitly stated. We may modify or withdraw offers without prior notice.
• We reserve the right to cancel a booking or adjust a fare if an offer was applied due to a technical error or manifest typo.

14. Acceptable Use of the Website

• You may use our website and booking tools for lawful personal or authorised business purposes only.
• You must not scrape, reverse engineer, overload, interfere with or attempt unauthorised access to our systems, APIs or driver/customer data.
• Automated bots may be blocked through rate limits, CAPTCHA and other safeguards, especially on contact forms and AI chat endpoints.
• Content on the website is provided for general information. We may update routes, prices, fleet information and pages without notice.
• Links to third-party websites (blog, holiday packages, vehicle attachment portal, social media) are provided for convenience. We are not responsible for third-party content or terms.

15. Intellectual Property

• The Deepam Cabs name, logo, website design, text, graphics, booking software and related materials are owned by or licensed to Deepam Cabs and protected by applicable intellectual property laws.
• You may not copy, reproduce, republish, distribute or create derivative works from our website content or software except as permitted by law or with our prior written consent.
• Trademarks of third parties appearing on the site belong to their respective owners.

16. Limitation of Liability and Disclaimers

To the fullest extent permitted by applicable law:

• The Services are provided on an "as is" and "as available" basis. We do not warrant uninterrupted or error-free website operation.
• We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill arising from your use of the Services.
• Our total liability for any claim relating to a specific booking shall not exceed the fare actually paid by you for that booking, except where a higher liability cannot be excluded under applicable consumer protection law.
• We are not responsible for delays or failures caused by traffic, accidents, road closures, strikes, government actions, natural events, telecommunications failures, third-party map inaccuracies or other force majeure events.
• Customers remain responsible for their personal belongings left in vehicles. Please check the vehicle before exiting.

Nothing in these Terms excludes or limits any warranty or liability that cannot be excluded or limited under the Consumer Protection Act, 2019 or other mandatory Indian law applicable to consumers.

17. Indemnity

You agree to indemnify and hold harmless Deepam Cabs, its officers, employees and authorised partners from claims, losses, damages, penalties and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Services, violation of law, or damage caused by your conduct during a trip, except to the extent caused by our own negligence or wilful misconduct.

18. Force Majeure

We shall not be liable for failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, epidemics, war, civil unrest, government restrictions, fuel shortages, strikes, internet or power outages, and failures of third-party messaging or map providers.

19. Governing Law, Jurisdiction and Disputes

• These Terms are governed by the laws of India.
• Subject to applicable consumer forum jurisdiction under the Consumer Protection Act, 2019, courts at Bengaluru, Karnataka shall have exclusive jurisdiction over disputes arising from these Terms or the Services.
• Before initiating formal proceedings, we encourage you to contact our customer support so we can attempt to resolve concerns in good faith.
• Consumers may also have the right to approach the appropriate District/State/National Consumer Disputes Redressal Commission as per applicable law.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, pricing practices, technology or legal requirements. The "Last updated" date at the top will change when revisions are published. Continued use of the Services after updates constitutes acceptance of the revised Terms. Material changes may be highlighted on our website where appropriate.

21. Contact Us

For questions about these Terms, booking support, or to raise a complaint:

• Email: support@deepamcabs.com
• Phone: 080 4684 4684
• Address: 270/4, 8th A Main Rd, Krishna Reddy Layout, Bommanahalli, Bengaluru, Karnataka 560068, India
• Contact form: contact.html